Refund and Returns Policy

Return & Refund Policy

Conditions for Exchange & Return

Products must be unused, unworn, unwashed, unaltered, and free from any damage or flaws.
Products can be tried on for fitting purposes and will still be considered unworn.
All original tags and packaging must remain intact.
Exchange or return requests must be made within 3 days of receiving the product.
Products must be returned with the original invoice/receipt and barcode tags attached.

Lost Receipt or Tags

If you lose the invoice or receipt, exchanges may still be considered after verifying your purchase history using your contact number.
Exchanges will not be accepted if tags or barcode labels are damaged, bent, or removed.

Damaged or Incorrect Products

Please inspect your order after receiving it. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

Sale items
Gift cards

Return Process

To request a return or exchange, please contact us through our official Facebook page:

Chattogram Khelaghor Official Facebook Page

Returns should be sent only after approval from our support team.

Refund Policy

If you are not satisfied with your purchase, you may return the product for a full refund.

Refunds will be processed within 15 days after receiving and inspecting the returned product(s).
If the issue is caused from our side, we will provide free return, exchange, or refund support.
Otherwise, customers will need to cover the return shipping cost.

Please keep proof of postage and shipment tracking information, as we are not responsible for return packages lost during transit.